Chloe Evans
UX Designer
Bristol, UK · chloe@email.com · linkedin.com/in/chloeevans · chloeevans.design
Professional summary
UX designer with 6 years of experience improving complex web and mobile workflows through research, interaction design, prototyping, usability testing, and accessible design. Effective partner to product, engineering, analytics, and customer teams.
Experience
UX Designer
ParcelNorth · Bristol, UK
- Redesigned exception handling after 17 dispatcher interviews and task analysis, reducing median resolution time from 12 minutes to seven in a controlled pilot.
- Tested three mobile proof-of-delivery prototypes with 24 drivers, identifying navigation and connectivity failures before engineering committed to build.
- Partnered with accessibility specialists to remediate 31 priority WCAG issues across core booking flows and document acceptance criteria for future releases.
Product Designer
CivicCloud · Cardiff, UK
- Simplified a council licensing form from nine screens to five, increasing successful first-time submissions from 62% to 79% after launch.
- Created 22 reusable form and feedback patterns with engineers, shortening design-to-development handoff for routine service pages by 30%.
- Facilitated journey-mapping workshops with residents and caseworkers that prioritised six service gaps for the following two quarters.
Skills
User research · Interaction design · Information architecture · Wireframing · Prototyping · Usability testing · Accessibility · Journey mapping · Design systems · Figma · FigJam · Developer handoff
Education & credentials
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