Jordan Lee
Senior Product Manager
Toronto, ON · jordan@email.com · linkedin.com/in/jordanlee
Professional summary
Senior product manager with 7 years of experience building B2B SaaS workflow products. Combines customer discovery, product analytics, commercial judgement, and cross-functional execution to improve activation, retention, and expansion revenue.
Experience
Senior Product Manager
Harbourline Software · Toronto, ON
- Reframed the onboarding roadmap using 28 customer interviews and funnel analysis, lifting 30-day activation from 54% to 68% over two quarters.
- Led pricing and packaging discovery with sales, finance, and engineering, supporting a new team plan that generated $1.2M in annualised expansion revenue.
- Introduced quarterly outcome reviews and a shared prioritisation rubric, reducing unplanned roadmap work by 31% while keeping launch commitments visible to executives.
Product Manager
RelayWorks · Vancouver, BC
- Launched a self-service reporting module from prototype through general availability, reaching 44% customer adoption within six months.
- Partnered with design to test five workflow concepts with operations teams, preventing an estimated four months of engineering work on a low-value request.
- Built an experiment scorecard in Amplitude and SQL that helped three squads compare adoption, retention, and support impact after releases.
Skills
Product strategy · Customer discovery · Roadmap prioritisation · Product analytics · A/B testing · Go-to-market planning · Stakeholder management · Pricing and packaging · SQL · Amplitude · Jira · Figma
Education & credentials
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