Morgan Chen
Data Analyst
Toronto, ON · morgan@email.com · linkedin.com/in/morganchen · morganchen.dev
Professional summary
Data analyst with 4 years of experience turning product, revenue, and customer data into operating decisions. Advanced in SQL, Tableau, Excel, and Python, with experience building trusted metrics, automating recurring analysis, and presenting findings to non-technical teams.
Experience
Data Analyst
Lumen Marketplaces · Toronto, ON
- Built a SQL and Tableau retention model that identified two high-risk customer segments and informed a lifecycle campaign that improved 90-day retention by 7%.
- Replaced 14 manually assembled weekly reports with validated data models and scheduled dashboards, saving operations teams about 18 hours per month.
- Partnered with finance to define revenue and refund logic, resolving metric discrepancies between executive, product, and accounting reports.
Junior Data Analyst
Cedar Health Network · Mississauga, ON
- Analyzed appointment and staffing patterns across 11 clinics, helping regional managers reduce average patient wait time by 9 minutes.
- Created Excel and Python quality checks for monthly source files, catching missing and duplicate records before they reached leadership reporting.
- Presented concise monthly performance findings to clinic managers and documented metric definitions for consistent self-service analysis.
Skills
SQL · Tableau · Microsoft Excel · Python · Pandas · Data visualization · Data cleaning · Dashboard development · A/B test analysis · Forecasting · Stakeholder communication · Metric definition