Sofia Nguyen
Logistics Coordinator
Vancouver, BC · sofia@email.com · linkedin.com/in/sofianguyen
Professional summary
Logistics coordinator with 4 years of experience managing domestic and cross-border shipments for consumer goods. Coordinates carriers, customs documentation, delivery appointments, and exceptions while maintaining accurate status data and cost records.
Experience
Logistics Coordinator
Pacific Hearth Imports · Vancouver, BC
- Coordinate 180 to 220 monthly truckload, less-than-truckload, and parcel shipments across Canada and the United States.
- Introduced a daily exception board with owners and recovery dates, improving on-time delivery from 91% to 96% over eight months.
- Audited carrier invoices against tenders and accessorial approvals, recovering or preventing CAD 84,000 in incorrect charges.
Shipping Coordinator
North Coast Foods · Richmond, BC
- Booked pickups, prepared bills of lading and customs packets, and confirmed temperature-control requirements for outbound food shipments.
- Maintained shipment milestones in the transportation system and issued proactive updates to customer service on at-risk orders.
- Worked with warehouse supervisors to redesign dock appointment spacing, reducing average carrier wait time by 22 minutes.
Skills
Shipment coordination · Carrier management · Freight audit · Customs documentation · Bills of lading · Transportation management systems · Delivery appointments · Exception management · Cross-border logistics · Cost control · Warehouse coordination · Customer communication
Education & credentials
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